Privacy Policy

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Welcome to DTS Civils and Drainage Supplies (“we”, “our”, “us”).
We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you visit our website or interact with our services.

By using our website, you agree to the terms of this policy.

DTS Civils and Drainage Supplies
[Insert Business Address]
Email: [Insert Contact Email]
Phone: [Insert Phone Number]

We are a UK-based supplier of civil engineering and drainage materials.

We may collect and process the following information:

• Personal identification information: Name, email address, phone number, delivery address.
   
• Account information (if applicable): Username, password.
   
• Payment information: Processed securely via third-party payment processors (we do not store payment details).
   
• Technical data: IP address, browser type, operating system, referring URLs, and browsing activity.
   
• Communication data: Messages sent through our contact forms, email, or phone.
   

We use your data to:

• Process and deliver your orders.
   
• Manage payments and invoices.
   
• Respond to your enquiries and customer service requests.
   
• Send updates, quotes, or promotional offers (with your consent).
   
• Improve our website and services.
   
• Comply with legal obligations.
   

We process your personal data under one or more of the following legal bases:

• Contractual necessity: To fulfil our obligations to you (e.g. fulfilling an order).
   
• Legitimate interests: For running our business, marketing, and improving services.
   
• Consent: When you have given clear permission (e.g. newsletter sign-up).
   
• Legal obligation: When we are required by law to process certain data.
   

We only share your data with:

• Trusted third-party service providers (e.g. couriers, payment processors, IT providers).
   
• Legal or regulatory authorities if required by law.
   

We do not sell or rent your personal data to any third parties.

We use appropriate security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.
All sensitive data (such as payment details) are processed securely using SSL encryption.

We retain your personal data only as long as necessary to fulfil the purposes we collected it for, including any legal, accounting, or reporting requirements.

Under UK data protection law, you have the right to:

• Access your personal data.
   
• Correct any inaccuracies.
   
• Request deletion of your data.
   
• Restrict or object to processing.
   
• Withdraw consent at any time (where applicable).
   
• Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
   

To exercise your rights, contact us at [Insert Contact Email].

Our website uses cookies to improve user experience and analyse traffic. You can control or delete cookies through your browser settings.

We may update this Privacy Policy periodically. The latest version will always be posted on this page with the updated date.